Confidence and Assertiveness

This two-day programme is suitable for anyone wishing to act more assertively in a variety of job-related situations and for those aiming to increase their ability to influence others. The programme gives delegates an opportunity to identify  their own inter-personal style and assess the impact of their aggressive, passive or assertive responses on others. It also allows them to practise the techniques learned and to work through their own difficult work situations within the group.

CONTENTS

*Types of behaviour
*Body language
*Advantages of being assertive
*Rights and responsibilities
*Saying 'NO'
*Dealing with aggressive people
*Handling criticism
*Role-play

OBJECTIVES

At the end of the programme, delegates should be able to:

*understand and feel able to use a variety of assertiveness techniques regardless of their 
         position within the organisation,   

*appreciate their individual rights but also accept responsibility for their own behaviour and

*feel confident to tackle difficult situations without losing their self-control or self-esteem.