ITIL v3 Service Design

The Service Lifecycle series will focus on each stage of the Lifecycle and syllabi are matched to each of the five core practice areas.

Service Design focusses on policy, planning and implementation through: availability, capacity, continuity, service level management and outsourcing.

Who will the course benefit?
This course will benefit Service and Business Managers responsible for planning and implementing Services within their organisation.

These certificates will be of interest to individuals seeking a better grasp of the business fundamentals that drive the need for IT services and justify investments.

The Service Lifecycle Module Certificates exposes such individuals to essential aspects of Management, Marketing, Operations, and Organization Management useful to appreciate the concerns of their business counterparts within a service management context.

Course Objectives
None

Pre-Requisites
ITIL Foundation Certificate in IT Service Management or V2 to V3 Bridge. Before taking the course it is recommended though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination. There is mandatory accredited course attendance for this examination.

Follow-on Courses
No follow-on courses have been defined